Please read carefully of all our important information booking conditions policy which issued by Phuson Travel Co.,Ltd and you are accepted and are bound by these conditions.

Booking Amendments

If you would like to change or upgrade your booking please advice us as soon as possible if it  do not impact on any cost of the original booking We would love to do it without cost but if it impact on the arise price of the original booking so you are required to pay for it.

Cancellation policy

Cancellation by Phuson Travel Co., Ltd
Phuson Travel Co., Ltd reserves the right to cancel any trip before it is guaranteed to run due to than 30 days before departure. A trip is guaranteed to run once it has one fully-paid traveler. This applies to departures within the validity range. Phuson Travel Co.,Ltd reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to natural disasters, political instability or other external events which make it unviable for Phuson Travel Co.,Ltd to operate our planned schedule. If Phuson Travel Co.,Ltd cancels a group adventure trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a traveler do not complete fully payment before 60 days the trip start , but will not cancel a tour less result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price

Cancellation by customers
We will charge on your cancellation, following the policy below:
- More than 60 days prior to tour departure: no cancellation charge ($ 100USD non-refundable deposit will be forfeited)
- Between 30-59 days prior to tour departure: 10% of the cost of the tour is forfeited ($ 100 USD non-refundable deposit will be forfeited)
- Between 7-13 days prior to tour departure: 40% of the cost of the tour is forfeited ($ 100 USD non-refundable deposit will be forfeited)
- Less than 7 days prior to tour departure: 100 % of the cost of the Tour is forfeited ($ 100 USD non-refundable deposit will be forfeited.

Refund of unused services
We do not refund in case of you are voluntarily to leave the tour what ever reason or no refund for any thing you do not use which  is included on tour cost specified in  such as meals, accommodations, transfers, tours activity. But not utilized by the tour member.

Liability & Responsibility
Phuson Travel Co.,Ltd will not accept responsibility & liability for any injury, damage sustained by clients, loss, additional expenses occurred due to delay or irregularity, accident, natural disaster, contravenes the local law or regulation.

Insurance
Travel insurance is compulsory for all Phuson Travel Co.,Ltd travelers. Good travel insurance must provide to cover against personal accident, medical expenses, emergency repatriation and personal liability. It also should cover cancellation curtailment and loss of luggage, personal effects. So you should buy travel insurance at the same time you book the tour.

Passports & Visas
All travelers must have a valid passport and have obtained the appropriate visas travel to Viet Nam, Cambodia and Laos. Please make sure your passport is valid for 6 months beyond the duration of trip. It is your responsibility to ensure that you are in possession of correct visas for your trip.

Health & fitness
We offer most of the trip are private guided trip and customized trip so it is not really required very much about excellent health condition. Please feel free to contact with us when ever and where ever you would like to book the tour.
We also offer some adventure trip to meet the need  of what you are looking for conquer yourself in some kind of adventure.
Please consult your doctor for vaccination and other medical requirements for your trip.If you have any limited physical or mental disability which limit your ability to fully join in the trip activity. Please consult with us.

Complaints
If  any passenger would like to complain about something relative to tour service  please give us a comment direct to our tour guide or email to our customer service straight away in order to we can do the best to rectify the problem or send feedback to us  not later than 30 days of the end of the trip at :
phusontravel@gmail.com